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In collaboration with our customers, we have developed the strongest user community in the industry. Together, we have created unique platforms for users to share knowledge, recommend new features, vote on proposed service enhancements and influence product evolution. Most importantly our community platforms create a direct link between Qualifacts’ developers and customers.
Similar to widely-used social media platforms, Qualifacts Connect is a web-based social network specifically designed to foster collaboration by allowing our customers to share best practices, work through challenges, and provide Qualifacts with suggestions for upgrades and improvements. Members of Qualifacts Connect can create home pages/profiles, become “friends” with other users, send private messages within the site, blog, chat, create groups, share photos and post messages via discussion forums. Qualifacts Connect also serves as a one-stop shop for important system documentation.
UserVoice is a organized user group that meets independent of Qualifacts. The UserVoice steering committee and subject matter expert subcommittees meet monthly via conference call. They also meet face-to-face at the annual users’ conference. The first objective of UserVoice is to foster sharing of expertise with the system. The second objective is to foster sharing of knowledge about new functionality across agencies. The third objective is to foster consensus among the agencies using CareLogic to set priorities for software enhancements, and to communicate these priorities to Qualifacts. While UserVoice is an independent outgrowth of the CareLogic user community, Qualifacts is highly supportive of the endeavor and strives to work in partnership with UserVoice.
Qualifacts values the input of our customers. We host a national users’ conference each year to update our customers and to gather input. Qualifacts also hosts regional conferences around the country to address local and state-level changes. These conferences last several days and include a variety of seminars and workshops. The agenda usually includes an update on Qualifacts, our corporate strategy, and technical plans for the next twelve to twenty-four months. Other seminars include training on new features, a “first look” at upcoming releases, and design workshops for proposed items.