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Prior to adopting Qualifacts' CareLogic, Renewal House managed clinical data, scheduling, and billing through multiple systems and paper records. This process resulted in unreliable data with the type of data captured varying from clinician to clinician.
Improved Productivity, Time Savings
– Mary Beth Heaney-Gárate, LCSW, Chief Clinical Officer, & Julia Howley, Special Projects Manager, of Renewal House
Maximizing Data Efficiency & Time Savings
After years of evaluating EHRs and growing pressure from state departments, board members, stakeholders and financial backers, Renewal House decided to adopt an EHR by selecting Qualifacts’ CareLogic. The agency chose CareLogic, because of the system’s flexibility, intuitive and easy-to-use features, and no surprises cost structure – never demanding expenses upgrades or hidden fees.
“We did not have a central, comprehensive database that was easily accessible/usable by staff, which meant we weren’t easily able to obtain reports on services provided and often meant that we had conflicting data on clients,” according to Renewal House’s Chief Clinical Officer, Mary Beth Heaney-Gárate, LCSW, and Special Projects Manager, Julia Howley. Prior to CareLogic, the agency managed clinical data, scheduling, and billing through multiple systems and paper records. This process resulted in unreliable data and lack of a standardized data collection process with the type of data captured varying from clinician to clinician. While using paper, “The clinical record was a burden and not a tool. Clinicians did not use the record to increase understanding of a client or to communicate with other clinicians about their work with a client. The only person who read the clinical record was the person doing QA,” shared Heaney-Gárate and Howley.
Before selecting CareLogic, Renewal House staff had to double or even triple enter data, resulting in drastic inefficiencies and time waste. “CareLogic has helped us by providing a centralized and comprehensive system for communicating client needs and progress, tracking services, scheduling, and billing. It has decreased (and in many cases eliminated) the need for clinical staff to double-enter data points,” stated Heaney-Gárate and Howley.
CareLogic is now helping Renewal House simplify management of clinical, financial and administrative data in order to achieve the full potential of the clinical record during treatment planning, care and reporting. The system’s single platform, intuitive functionality and efficient workflows streamline data management to ensure the highest level of data integrity and improve time savings.
Making Reliable Documentation Simple
In addition to the clinical record creating little value in treatment planning and extensive time waste from inefficient data management, documentation was another persistent issue with Renewal House’s prior solutions. According to Heaney-Gárate and Howley, “It was challenging to ensure there was supporting documentation for every encounter billed.” This lack of complete and/or proper documentation negatively impacted the agency’s billing process and prolonged the claim life cycle.
Using CareLogic, Renewal House is simplifying billing. With documentation and signature requirements built into CareLogic’s workflows, the agency’s clinicians and staff can now be confident that documentation is complete and claim ready. This integration is one of the agency’s favorite aspects of the CareLogic system, as Heaney-Gárate and Howley put it, CareLogic “…ensures that documentation is completed in a timely manner and allows for us to ensure the service was provided and recorded before we bill for it.” By streamlining billing, the agency is able to save time, ensure clean claims and improve the claim life cycle. “Our staff has been successful in completing the majority of their daily work through CareLogic and having it successfully go through the claims process,” added Heaney-Gárate and Howley.