Support & Training

Qualifacts CareLogic Support & Training

At Qualifacts we look at support as a commitment to our mission, “to sustain and extend our customers’ ability to serve.” Since all of our customers are on a single product, our efforts are united to support and maintain our solution.

We are here to help 24/7

  • Qualifacts provides support to our customers 24 hours a day via phone, email and web submitted tickets.
  • Unlike other vendors, support and maintenance are included in the per user/per month recurring fees, and there is no time restriction for support.
  • As a Qualifacts customer, our clients are entitled to customer support throughout the life of their contract at no additional charge.
  • Our Service Level Agreements guarantee 99% uptime, but in reality we actually achieve 99.8% uptime.

In addition to the internal support provided from Qualifacts, customers also have an unmatched user community. Our user community is a combination of state and national user groups, an online community and an annual user conference. All of these channels give customers a chance to network with like-minded professionals in their industry, give their input on the product and share best practices.