Habitat for Humanity Yuba-Sutter has been building hope in Yuba and Sutter Counties, California since 1993. To further empower the homeless population and provide essential support services, they transitioned from solely building homes to a comprehensive model that includes mortgage lending, financial counseling, and partnerships with local nonprofits. This expansion of services required a more robust and efficient electronic health record (EHR) system to manage client data, track outcomes, and meet the growing demands of their programs.
Habitat for Humanity Yuba-Sutter needed a solution that could optimize data entry, automate reporting, improve billing accuracy, and ultimately enhance their ability to serve a larger number of clients, including those eligible for Enhanced Care Management and Community Supports (ECM/CS) services under California’s Medi-Cal transformation.
Qualifacts InSync Supports CalAIM and Enhances ECM/CS Service Delivery
ECM/CS is a foundational part of the Medi-Cal transformation that is focused on breaking down the traditional walls of healthcare, extending beyond hospitals and health care settings into communities. The InSync platform supports the CalAIM initiative by enabling whole-person care with a single source of truth for client information, including social determinants of health. InSync also optimizes care coordination by facilitating seamless communication and collaboration among care team members. By automating administrative tasks such as data entry, reporting, and billing, InSync frees up staff time for more direct client care, furthering Habitat for Humanity Yuba-Sutter’s mission. These features are critical for a successful ECM/CS, as they enhance care coordination and enable a holistic approach to client treatment, ultimately improving quality of care and outcomes for the Medi-Cal population.
Habitat for Humanity Yuba-Sutter Enhances Efficiency and Improves Outcomes with InSync
No stranger to Qualifacts and the InSync EHR, Karen Gheorma, Director of Supportive Outreach Services at Habitat for Humanity Yuba-Sutter, says, “Qualifacts’ InSync EHR is the right fit. It has allowed us to optimize our operations and serve more people in our community.” Gheorma, who has successfully referred several California agencies to InSync, emphasized its suitability for her own agency, “InSync checked all the boxes, and its ease of use and customization capabilities made it perfect for us.”
With InSync’s all-encompassing, integrated, and intuitive web-based SaaS solution, Habitat for Humanity Yuba-Sutter has significantly strengthened its operational reporting and billing processes. Key benefits include:
- Modernized Reporting: Comprehensive and integrated reporting features enhance data analysis for Habitat for Humanity Yuba-Sutter. By automating report generation, InSync eliminates the need for manual processes, saving staff countless hours each month and allowing for a more efficient overview of financial and operational health, including key metrics related to ECM/CS service delivery and client outcomes.
- Accelerated Revenue Cycle Process: InSync simplifies the revenue cycle process by providing a comprehensive billing solution. This includes automated claim scrubbing, advanced denial management features, and optimized payment posting, ensuring accurate and timely revenue capture and collection for both traditional services and those related to ECM/CS.
- Configured Forms: Habitat for Humanity Yuba-Sutter configured InSync digital forms to replace paper forms and Excel spreadsheets, including those related to ECM/CS assessments, care plans and service authorizations. This improved efficiency and allowed them to hire more staff to support the growing demand for these services.
- SaaS Convenience: The new cloud-based system empowers case managers and other staff to work remotely from any location with internet access, facilitating improved care coordination and communication. This is particularly crucial for ECM/CS services that often involve collaboration with a network of providers.
- Simplified California Reporting: Qualifacts helped Habitat for Humanity Yuba-Sutter automate their lengthy reporting spreadsheet (Process to build Partnership Health Plan) and other reports, including those required for ECM/CS service reporting to the state, saving significant time and reducing administrative frustration.
Boosting Impact: InSync Transforms Habitat for Humanity Yuba-Sutter
Since implementing InSync, Habitat for Humanity Yuba-Sutter has significantly enhanced its ability to:
- Increase Staff Productivity: By modernizing documentation processes (eliminating paper records, scanning, and uploading), Habitat for Humanity Yuba-Sutter has freed up valuable time for its housing and case managers to better serve the needs of their clients.
- Gain Valuable Insights: InSync provides enhanced visibility into key metrics, such as financial data, empowering data-driven decision-making. “InSync offers real-time insights into cash flow, including detailed breakdowns by demographics such as gender, age, and other relevant categories,” Gheorma states. “This information is readily available and easily accessible within the system and has helped us improve cash flow visibility and overall operational management, particularly in relation to our ECM/CS services.”
- Improve Grant Management: Easy access to crucial information simplifies grant reporting and improves overall grant management efficiency. “With readily available data, we can more effectively fulfill our reporting obligations to our board, a crucial step given our heavy reliance on grant funding,” said Gheorma.
- Refine Onboarding for New Providers: New providers find the system intuitive and easy to learn, facilitating a smoother onboarding process.
Through InSync, Habitat for Humanity Yuba-Sutter has significantly optimized its operational capacity and increased its ability to serve more clients, including those eligible for ECM/CS services. The simplified workflows, automated reporting, and improved data visibility have empowered the organization to refine its resources, improve client outcomes, and fulfill its mission of building hope and providing a pathway to homeownership for individuals and families in need.
Challenges:
Time-consuming manual reporting and medical billing
Lack of a comprehensive billing system to track finances
Difficulty meeting complex California reporting requirements for homeless programs
Solution: InSync
Results:
ONC certified and DCHS CA certified
HIPAA compliant software
An integrated solution for reporting, billing, and more
About Habitat for Humanity Yuba-Sutter
For over 30 years, Habitat for Humanity Yuba-Sutter has been building hope and homes in Yuba and Sutter Counties. They’ve evolved from a traditional homebuilder into a comprehensive organization that empowers individuals and families to achieve stability and independence.
They offer a wide range of services, including home construction, mortgage lending, and partnerships with local nonprofits to address homelessness and provide essential support services to vulnerable populations.
Their mission is to create a thriving community where everyone has access to safe, decent, and affordable housing. They believe that homeownership provides a foundation for individuals and families to build a brighter future.
