Access Exceptional Customer and Technical Support with EHR Experts, Online Forums and Robust Training Resources
At Qualifacts, we’re committed to continuously providing exceptional customer support and extensive training resources to ensure that your behavioral healthcare organization can maximize the value of the CareLogic electronic health record (EHR) platform.
CareLogic customers can access our Nashville-based team of electronic health record (EHR) experts over the phone or online. We have team members on staff with specific areas of EHR expertise – like billing, claims or reports – so you can get your question or issue resolved quickly.
In addition to talking to a live support representative, CareLogic customers can also plug into the CareLogic customer community, a web-based social network where users can share information, post and respond to questions, send private messages within the site, blog, chat, create groups, share photos and post messages via discussion forums.
Members have access to a vast library of training resources including user guides, detailed information regarding state reporting requirements and training videos.
Plus, we also offer comprehensive, on-site train-the-trainer classes as part of every implementation to ensure that your organization is prepared to take advantage of all of the intuitive tools in the CareLogic EHR platform.
Whether you’ve just completed a new implementation or are a long-time user, we’re dedicated to supporting you every step of the way – helping your organization operate more efficiently and maximize the value of CareLogic.
Get the Help You Need to Quickly Resolve Issues and Boost Productivity
- Help is available 24/7 – Submit help desk tickets online or call to speak with a representative
- Speak with CareLogic customer support representatives over the phone and consult team members with expertise in your area of interest
- Connect with thousands of other CareLogic customers online to share best practices, tips and access a comprehensive resource library for training materials
Capabilities at a Glance
- Online and over the phone support
- Comprehensive online user community
- On-site training
- Custom training, support and consultations
Want to Learn More?
Contact us today to schedule a customized demonstration with a solutions consultant.