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Given that consumers who take a more active role in their health typically report improved outcomes and are associated with lower healthcare costs, more provider organizations are implementing strategies designed to support greater consumer engagement. By helping individuals better understand their condition, treatment options and their associated benefits and risks, providers and individuals under their care can work together to support positive health outcomes while simultaneously controlling costs.

Why Consumer Engagement Matters:

Consumer engagement is at the forefront of delivering better clinical outcomes and organizations need to help consumers take a more active role so they can make informed decisions regarding their health.

How You Need to Adapt:

Organizations may need to think differently about how and when they interact with consumers and adopt new technology solutions that help facilitate engagement and education.