“We are honored by the trust our partners place in us every day, and their success is our highest priority.”Paul Ricci
Specialty: Inspiring and strategizing the way forward, as industry pioneers. Paul is a big part of the reason our future won’t be ordinary. We are charting the path to extraordinary — an EHR solutions provider that stands far apart from others in our industry. Keeping each initiative focused on empowering our clients in the moments that matter, Paul manages our strategic operations, always with an eye for bettering our unique course. Prior to joining Qualifacts, Paul was the chairman and CEO of Nuance Communications, where he transformed the company from a small imaging software publisher into a $2 billion leading provider of conversational speech and AI solutions, with 14,000 employees worldwide. Before that, he spent more than a decade at Xerox Corporation. Paul holds Bachelor’s and Master’s degrees from Stanford University, where he serves on the board of the Center for Advanced Studies in the Behavioral Sciences.
Specialty: Delivering products that help our clients excel. As Chief Product Officer, Arnson is responsible for Qualifacts’ overall product strategy and the delivery and launch of our product roadmap. Eric has over 20 years of experience leading highly effective product management teams that have consistently delivered differentiated solutions in complex and dynamic markets. Arnson most recently served as Senior Vice President of Product Management for Revenue Cycle Management at Change Healthcare, a leading provider of data and analytics-driven solutions to improve clinical, financial, administrative, and patient engagement outcomes in the U.S. healthcare system. Prior to Change Healthcare, he led Product Management at Capario Inc., MedAvant Healthcare Solutions and Proxymed, Inc. He has also served as General Manager and held marketing and operations leadership roles throughout his career. Eric graduated from Indiana University’s Kelley School of Business with a degree in Marketing and Management and is Pragmatic Institute certified in Product Management.
Specialty: Delivering Exceptional Customer Satisfaction T. brings a uniquely informed customer service approach to Qualifacts, starting with the belief that success is not just about industry-leading technology — it’s about the exceptional partnership and customer service that helps our clients truly absorb its benefits. Calling on vast, cross-dimensional experience, T. leads our client-facing teams as they drive processes to maximize our EHR solutions’ effectiveness and drive satisfaction. Prior to joining Qualifacts, T. held multiple positions at Nuance Communications where he revolutionized support agility and productivity. Before that, he propelled organizations like Viecore, Hewlett Packard, Bell Laboratories, and Hughes Aircraft Company. T. holds a B.S degree in Computer Science (Summa Cum Laude) from Penn State University, and an M.S. degree in Computer Science (Magna Cum Laude) from the University of California Los Angeles.
Specialty: Empowering the humans who empower you With 25+ years of HR strategy and operations expertise, Dawn deeply understands the power and potential of human achievement, and her role at Qualifacts is all about helping people do their best work — empowered by efficient, streamlined technology. From employee engagement, recruitment, rewards, and recognition programs — as well as organizational and management development, Dawn supports the Qualifacts team by activating our mission on a daily basis. Previously, during her tenure at Nuance Communications, Dawn’s leadership spanned 35 countries and 20,000 employees. No stranger to rapid growth, Dawn played a key leadership role in growing Nuance from $10 million to $2 billion, truly demonstrating the power of people and technology. Dawn earned a Master of Science in Business Management from Lesley University in Cambridge, and a Bachelor of Science in Law & Society Studies from Anna Maria College.
Specialty: Less is more With decades of transaction processing experience in the healthcare and financial industries, Kernie understands the importance of developing no-frills solutions that provide everything a provider needs, without unnecessary complexity. In his role, Kernie leverages his leadership, technical expertise, and industry knowledge to define and implement Qualifacts’ digital vision. His approach reflects the spirit of independence, empowerment, and self-reliance that his home state of Texas is known for. This thread runs through his vision for healthcare – empowered patients taking a proactive approach to their own healthcare. Kernie received his PTU/HSG Technologie-Unternehmen from the Executive Management Program at the University of St. Gallen and a BS in information systems from the University of Greenwich in London, England.
Specialty: Assuring employees realize there is no insignificant role in a company, everyone adds value to company’s success. Roland has been a noteworthy leader in the healthcare and technology industries for over 20 years. Prior to joining the Qualifacts leadership team, Roland was an owner of InSync Healthcare Solutions, a leading EHR serving the behavioral health, medical, and PT/OT/SLP markets. Roland served as President and Executive Vice President of Sales, managing all operations of the company, driving its go-to-market strategy, and overseeing all sales activities. Under his leadership, InSync grew from less than 10 to over 400 employees and saw annual year-over-year revenue growth. Since InSync’s acquisition by Qualifacts, Roland has played a key role in leading integration efforts.Roland served 5 years in the US Army where he received his education in Business Management from the University of Maryland and City Colleges of Chicago.
Specialty: Understanding markets and helping customers find solutions that solve their problems Dan has a proven track record of transforming and developing high performing Go-To-Market teams and processes in healthcare technology. With more than 20 years experience in marketing, sales effectiveness, pricing, and strategy, Dan uses customer-centric marketing strategies to build trusted brands and simplify the buyer’s journey. Dan served as the CMO for Provation Medical, a clinical documentation software provider, where he developed and implemented market segmentation, pricing, and demand generation plans, that helped drive significant revenue growth and market expansion. Before Provation, Dan served as the Vice President of Global Marketing for Wolters Kluwer’s Clinical Solutions business unit. Dan earned a Master of Business Administration from the Kellogg School of Management at Northwestern University and a Bachelor of Business Administration in Finance from the University of Notre Dame.
Specialty: Scaling a business that benefits everyone. Our capital helps us upend the status quo to facilitate the greatest impact. As CFO at Qualifacts, Jeremy guides strategic financial decisions through a lens of strengthening us to strengthen our clients. Efficient, cost-effective investments don’t just improve our company — they affect every single one of our clients, and ultimately, every single one of their customers. Jeremy ensures forward moves are made with this holistic view in mind. Prior to Qualifacts, Jeremy was a financial leader at Cybera and Simplex Healthcare and honed his finance and development experience at Gaylord Entertainment. Jeremy earned a B.A. from Emory University, and an MBA from Owen Graduate School of Management at Vanderbilt University where he was a member of the Beta Gamma Sigma honor society.
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