Behavioral Health Leaders Combine to Provide Best-in-Class Technology and Services

Nashville, TN and Rockville, MD (January 11, 2021)

Qualifacts + Credible, a leading provider of electronic health records (EHR) for behavioral health and human services organizations, have announced a partnership with Hillsides of Los Angeles County, CA, to provide a comprehensive suite of services through the CareLogic EHR platform.

Hillsides is a Pasadena-based nonprofit that provides comprehensive mental health services, foster care and adoption services, family support and residential treatment to more than 17,000 clients annually. To date, Hillsides has served more than 110,000 individuals and currently collaborates with more than 140 community organizations, including 20 school districts to provide essential services. As it has grown, its former EHR system was having trouble keeping up, says Grayson Kelso, Director of Technology Services.

“We have been having issues with uptime and integration, pushing us towards creating homegrown workarounds,” Kelso says. “We need a system that can deliver across billing, reporting and clinical functions. We currently can’t do the level of reporting or analytics work we require out of our current system, and so we are very excited to add the dashboards, process automation, mobile functions for field staff, appointment reminders and other integrations that CareLogic will bring. In so many ways we feel like we’re going next-generation.” 

Following implementation, Hillsides will be fully supported by a robust state reporting suite that is integrated with the major systems utilized by Los Angeles County and California state agencies, most notably Medi-Cal and the Los Angeles County Department of Mental Health’s Integrated Behavioral Health Information System (IBHIS) system. The agency also will be utilizing CareLogic Advanced Analytics, Analytics ODBC Connector, Appointment Reminders Advanced and CareLogic Mobile.

“The investment we have made in this strong interoperability platform will pay dividends right away for Hillsides and for other Los Angeles County customers,” said Robert Patton, Vice President of Implementation Services at Qualifacts + Credible.

The agency’s implementation of Qualifacts’ CareLogic EHR platform also will allow Hillsides team members to leverage Qualifacts Community, a social network specifically designed for collaboration and best-practice sharing.

“Qualifacts+Credible are honored to welcome Hillsides to our growing California family,” said Paul Ricci, CEO. “We look forward to working closely with the Hillsides to maximize the value they get from the CareLogic platform.”

About Qualifacts + Credible

Qualifacts and Credible, two leading providers of Electronic Health Records (EHR) and related technology to behavioral health and human services agencies, merged in August 2020. The new entity combines and brings to market the decades of experience each company achieved individually, and is laser-focused on helping agency partners improve clinical outcomes, enhance operations and create healthier communities. The company is offering, enhancing and fully supporting both EHR platforms — CareLogic and Credible — while collaborating to build an even brighter future for partner agencies and their clients. 


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