Important Message for Our Customers
As we all deal with the unprecedented and unpredictable nature of COVID-19 or Coronavirus and the effect it is having on our communities, transparent and timely communication is critical.
That’s why we wanted to let you know what we are doing to keep our employees and our customers safe and secure.
As of March 17, all Qualifacts employees are working remotely. Since we’ve always had a distributed workforce, in many ways this is an expansion of current protocols rather than entirely new ones. Additionally, our business-continuity plan is designed with this scenario in mind, and as such, all internal and customer-facing systems will remain fully operational and accessible. At the same time, we want to assure customers that we have industry-leading security measures in place around client data and that all systems utilized by Qualifacts team members, including those working remotely, are subject to well-defined security checks and safety protocols.
We are evaluating the need to keep our entire team working remotely on a weekly basis and when federal, state and local health officials agree that the danger is past, we will resume normal in-office operations. Until then, we are ready to conduct business as usual, even in these extremely challenging circumstances.
Our mission is to sustain and extend our customers’ ability to serve. To do so, we believe that knowledge is essential, especially in the fast-moving and fluid environment we find ourselves in now. The National Council for Behavioral Health has put together a comprehensive resources page, and we’d like to share that with you. Click here to visit.
We cannot thank our team members and valued customers enough for their patience, flexibility and positive outlook over the last couple of weeks. We are all working together to minimize disruption and reduce stress whenever and wherever possible, and are grateful for your support.