The underlying goal of the 21st Century Cures Act is to make health data accessible to the consumer. This has become the driver for promoting client-centric care and client engagement. While client-centric care isn’t a new model, the Cures Act lays the national, federally-legislated groundwork for giving patients control of their health information and, ultimately, promoting the consumer-provider relationship to new levels.

Consumers want to understand their health, and shifting to client-centricity as the inclusive, shared decision-making model is the cultural and technological change ahead for the healthcare and behavioral healthcare world.

In This Webinar

During this session, we will focus on the benefits of a client-centric approach, while still covering the regulations.

Empowerment of consumers with shared decision-making leading to health, well-being, and better care.
Creating a consumer connection and a focused organizational culture by using consumer data to drive operations and processes.

By understanding the consumer-focused landscape ahead your organization will be able to embrace and operationalize the movement from Care Compare to Value-Based Reporting to OpenNotes.

About the Speaker

Holly Carman
Senior Compliance Manager
Qualifacts

Holly Carman has more than 25 years of management and training experience in healthcare and behavioral healthcare. In her diverse role at Qualifacts, Holly has authored numerous guides based on clinical reporting for standards compliance. She is an author and presenter for the monthly Qualifacts Compliance Industry Update Webinar series and is a partner consultant for compliance reporting. Holly earned her bachelor’s degree in Education from Lesley University in Massachusetts and gives her free time freely to advocacy efforts for special education, autism, and the disabled community.