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With the shift to virtual meetings and hybrid models to provide care to clients and consumers, the feeling that we’ve lost the connection of face-to-face interactions is real. Virtual fatigue leaves us all longing for the “human touch,” but telehealth and other developing forms of digital evaluation and treatment are here to stay. Where and how do we find balance when it comes to personalized care?

In this webinar we:

  • Review models where the client-centric focus is the hallmark,
  • Explore components of what makes programs like the CCBHC model successful to client engagement (and empowerment!) to our ever-growing interoperable landscape.

Presented by:

Holly Carman, Qualifacts + Credible, Compliance Manager

Holly has spent over 20 years as a project manager and EMR administrator. Joining Credible in 2013, she authored guides on Promoting Interoperability and Meaningful Use, CQM, CCBHC, and compliance – 650+ pages of technical documentation. Holly is also a consulting partner for Promoting Interoperability (formerly MU), Merit-based Incentive Payment System (MIPS), CCBHC, and Clinical Quality Measures. She is the author and presenter of Credible’s Industry Update webinar series and is certified in the Question Formulation Technique.

As a former foster parent of children with special needs and a foster-adopt parent of a child with special needs, Holly is a devoted SpEd parent and adoptee-voices first advocate with SpEd Parent Leadership certification. She gives freely of her time volunteering with Special-Olympics, IDD and the disabled community and is a facilitator for autism support groups via Libraries and Autism.

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