This webinar looks at how a Demonstration CCBHC has implemented diversion strategies for people in crisis to decrease emergency department visits, decrease inpatient stays, and divert individuals from involvement with the criminal justice system. In this webinar, you will learn about the relationships and communication processes this CCBHC has built with external entities such as hospitals and the police force. You will hear about the proactive steps the agency is taking, such as delivering “crisis intervention training” to the police and conducting primary care screening and monitoring for the clients they serve. And finally, agency leadership will share how they established relationships with social service agencies to mitigate social determinants of health issues for an individual that can contribute to increased ED visits and potential behavioral health crises. After viewing this webinar, you will be able to take away diversion strategies that can work in your CCBHC as well.
Upon completion of this webinar, attendees will learn:
- How to establish relationships and open communication with hospitals and law enforcement agencies
- How to create response protocols for use when called upon by these external community-based entities
- How to work with social service agencies to mitigate SDOH issues
About the Speakers
CCBHC Program Manager,
Qualifacts + Credible
Mary Givens has been with Qualifacts + Credible for more than 15 years. She has a Masters in Rehabilitation Administration from the University of San Francisco. Before coming to Qualifacts + Credible, Mary was the CEO of a non-profit organization that served IDD, she was the Director of Client Services and a Director of Supported Employment for people with SPMI. At Qualifacts + Credible she has been a Project Manager for Implementation and a Program Manager of Meaningful Use, Product Manager of Federal Programs, Senior Compliance Manager, and currently is CCBHC Program Manager.
Amy May, MED
North Central Missouri Mental Health Center (NCMMHC)
Amy May has been with North Central Missouri Mental Health Center (NCMMHC) for nine years. She has a Specialist in Educational Administration from William Woods University. Before coming to NCMMHC she worked for three years as a teacher, two years as Principal, and two years as a school counselor. Since coming to NCMMHC she has worked as a Case Worker, Team Leader, and Director in the Children and Youth Department. She is currently the Clinical Director.