The New Role of Virtual Care in Behavioral Health: A Look Forward

Qualifacts and the National Council for Behavioral Health partnered to conduct a national survey of behavioral healthcare providers to gauge the acceleration of providing care virtually and its impact on their business during the COVID-19 pandemic. This webinar explores how providers pivoted to virtual care and the issues, concerns, and opportunities they see for its use in the future.

Upon completion of this webinar, attendees will:

  • Learn how widespread the deployment of virtual care solutions has been during the COVID-19 pandemic
  • See how revenues and no-show rates changed during the crisis
  • Explore how and where providers want to provide care going forward — and the role technology will play



Chuck Ingoglia

Charles Ingoglia
President and CEO, The National Council for Behavioral Health

With more than 20 years of experience in behavioral health, Charles Ingoglia has worked as a provider, advocate, and educator for government and public sector organizations. Before assuming his current position, he served as the Senior Vice President of Public Policy and Practice Improvement, where he directed the federal and state affairs function of the National Council, and oversaw practice improvement and technical assistance programs offered to more than 500,000 behavioral health professionals across the U.S.


David Klements headshot

David Klements
President and CEO,  Qualifacts

David Klements joined Qualifacts in 2007, when he immediately began the process of transitioning the growing technology startup to the marketing-leading SaaS EHR for behavioral health and human services providers that it is today. During his tenure he has led Qualifacts through recapitalizations in 2014 and 2019, as well as overseeing 1000% growth in the company’s customer base, a record which landed Qualifacts on the INC 5000 list of America’s fastest-growing companies three years in a row.

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