Moving Towards a Client Centric Experience: Technology Supporting Client Engagement, One Organization’s Experience


We all know the Institute of Medicine’s definition of client-centric care – “Providing care that is respectful of, and responsive to, individual patient preferences, needs and values, and ensuring the patient values guide all clinical decisions.” Personalizing your approach to technology in real-world situations, so your clients and clinicians are at the center of care can be a daunting task. In this webinar, we will identify common clinical and technological barriers to delivering client-centric care. Explore how clinical and technology teams can have a significant impact on client care by thinking differently about how they work together. Hear how one organization created the right connection between clinical workflow and technology to keep clients at the center of care regardless of the care environment. Learn tips and tricks on how to combine leading clinical practices with the savvy application of technology to positively impact client care.

Elements addressed in this webinar include:

  • Common barriers and solutions to delivering client-centric care
  • How to think differently about how clinical and technical resources work together to create practical solutions to improve everyone’s experience
  • Ways to leverage technology and leading clinical practices to impact client care
  • Practical examples and lessons learned from one organization’s experience in personalizing technology to improve client care

Upon completion of this webinar, attendees will be able to:

  • Leverage technology and leading clinical practices to address common barriers to client-centric care
  • Understand the practical application of client-centered care in real-world environments
  • Gain tips and tricks on how you can think differently about leveraging your current technology applications to improve client-centric care in your organization




Christy Winter
Manager of Clinical Informatics and Outcomes
Qualifacts Systems, Inc.

As the Manager of Clinical Informatics and Outcomes at Qualifacts, Christy is responsible for all clinical features and outcomes capabilities within the CareLogic Behavioral Health and Human Services EHR platform. In addition, Christy is also responsible for working with the product team to ensure CareLogic integrates healthcare reform compliance and outcomes so customers have access to useful data in order to improve decision-making, enhance performance, and target areas for improvement.

Prior to joining Qualifacts, Christy held a variety of clinical leadership roles – most recently she serviced as the Director of CQI and Practice-Based Research at Families First, a children and family services nonprofit organization.

Christy earned a B.A. at Emory University and graduated from Georgia State University with a Master’s in Social Work.


Jenny Haught, MBA
VP of Finance
Mark Twain Behavioral Health

Jenny’s journey at MTBH began a little over 21 years ago as a member of the support staff team. In her tenure, she has also served as Intake Coordinator, Accounting Specialist, and is now the VP of Finance. She was the project manager for MTBH’s CareLogic implementation in 2013 and currently serves as System Administrator in their CareLogic system. In this role, Jenny has looked for opportunities to keep MTBH at the forefront of technology, which led to their participation in beta testing for CareLogic Unplugged and now CareLogic Mobile. In her free time she enjoys traveling with her husband and friends, playing volleyball, and visiting her daughter at Mizzou.

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