CCBHC is the treatment model of the future for organizations with behavioral health and substance-abuse programs. Progressive, value-based and integrated, this care model commits to serve the most seriously ill individuals with open access to care and a “no one is turned away” policy.

With SAMHSA’s new $200 million CCBHC expansion grant, agencies who have considered becoming CCBHCs now are deciding whether to come off the sidelines — which creates questions around how to prepare their people, their processes and their technology.

This is Part One in our webinars series with current CCBHC providers sharing their hands-on experience and lessons learned from their CCBHC journey.

Who should watch this:

Executive Teams and Professionals in Quality Improvement, Compliance, System Administration, Reporting and Analytics, Case Management, Human Resources and Clinical areas — all will benefit.

We share things to consider when applying to be a CCBHC, such as:

  • How to determine if you need to expand services or building new programs
  • Retraining and growing your teams – Onboarding new professional types
  • Restructuring your hours and staffing for greater access to care
  • Building relationships for Care Coordination




Mary Givens, MRA
Product Manager of Compliance

Mary is dedicated to educating behavioral health providers about the Meaningful Use Program and helping every eligible professional attest and receive their incentive payment. Mary is the Product Manager of Compliance at Qualifacts. Prior to this role she worked for over 20 years as a LPN, Behavior Intervention Specialist, Director of Program Services, Employment Specialist, and as the Executive Director of a nonprofit. Mary has her Masters in Rehabilitation Administration from the University of San Francisco.


Tony Hilkin
Quality Improvement Director,
Places for People, St. Louis, MO

Tony Hilkin currently leads Places for People’s Compliance, Quality Improvement, and EMR Teams. Tony has been with Places for People since 2008 and has worked in the behavioral health field for the past 21 years. As the Director of Quality Improvement, Tony implements continuous improvement (CI) tools and methodologies to all levels of the agency to improve PFP’s organization, clinical, and business processes.


Emily Lender
EMR Team Leader,
Places for People, St. Louis, MO

Emily Lender is EMR Team Leader at Places for People, where she also has held the positions of Healthcare Home Program Assistant and Data Manager for Healthcare Home and the PBHCI grant program. In her current role, she provides supervision and assistance to our EMR architects and support staff, as well as manage project planning, training and execution.

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