CCBHC is the treatment model of the future for organizations with behavioral health and substance-abuse programs. Progressive, value-based and integrated, this care model commits to serve the most seriously ill individuals with open access to care and a “no one is turned away” policy.

With SAMHSA’s new $200 million CCBHC expansion grant, agencies who have considered becoming CCBHCs now are deciding whether to come off the sidelines – which creates questions around how to prepare their people, their processes and their technology.

Part Three of our webinar series features current CCBHC providers sharing their hands-on experience and lessons learned from their CCBHC journey. For this session, we will speak specifically about the executive’s role in two major strategy elements when moving toward the CCBHC model:

  • Supporting their team through great “change management” as the CCBHC brings with it new services, new programs, new credential types, and new business processes.
  • Preparing the team for an environment of Continuous Quality Improvement (CQI) the likes of which they have never experienced before. CCBHCs are a value-based treatment model and ongoing improvement on the performance of outcome measures  is key to the success of the CCBHC.

Participants will learn what to consider when applying to be a CCBHC:

  • Decision-making and change management support
  • Continuous quality improvement
  • Ingraining a CQI method to advancing implementation of changes
  • Capturing and managing the data, including health IT considerations
  • Partnering with your CCBHC staff leads to effectively identify solutions to problems
  • Sharing lessons learned from other agencies transitioning to CCBHCs
  • Gaining access to credit and other financial considerations for the transition




Mary Givens, MRA
Product Manager of Compliance

Mary is dedicated to educating behavioral health providers about the Meaningful Use Program and helping every eligible professional attest and receive their incentive payment. Mary is the Product Manager of Compliance at Qualifacts. Prior to this role she worked for over 20 years as a LPN, Behavior Intervention Specialist, Director of Program Services, Employment Specialist, and as the Executive Director of a nonprofit. Mary has her Masters in Rehabilitation Administration from the University of San Francisco.


Sarah Ackerman, MBA
Chief Executive Officer
Western Mental Health Center, Marshall, MN

Sarah Ackerman, MBA, is the CEO of Western Mental Health Center in Marshall, MN. Sarah received her Bachelors of Science in Business Administration and Marketing from Southwest Minnesota State University and her Master’s in Business Administration with an emphasis on Strategic Leadership from Amberton University. Sarah has worked in the mental health field for the past 18 years, leading her organization through multiple changes including becoming a Certified Community Behavioral Health Home Clinic. She was also most recently the Minnesota Association of Community Mental Health Center’s President for the past two years.

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