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COVID-19 blindsided the world, and the behavioral healthcare industry along with it. Old workflows became obsolete, and many existing technological solutions fell short of the mark. Provider organizations needed to quickly shift strategies, adopt new technology and look to the future of care in order to survive. Certain EHR functionalities proved crucial in ensuring success for these agencies, and in delivering quality care to vulnerable clients safely and efficiently.

In 2020, OPEN MINDS and Qualifacts + Credible conducted a nationwide survey on the EHR capabilities behavioral health providers needed most during the pandemic. Their findings, condensed in this white paper, shed light on the must-have EHR tools to simplify operations, expand access to care and drive performance for provider agencies moving forward.

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