A New Frontier: Virtual Care in the Post-COVID Behavioral Health Landscape

In the early days of the COVID-19 pandemic, virtual care meant telehealth. Now it encompasses much more. What does that mean for providers’ technology assets and needs going forward? How will this affect mental health and SUD providers? This webinar discusses what technology tools providers need to have in their portfolios to provide effective virtual care, and how those tools need to integrate and work together to support agency operations and client care.

After viewing the webinar, you’ll come away able to:

  • Identify key components of a successful virtual care strategy
  • Learn current pain points around virtual care implementation
  • Gain insights on how to assess needs and create a virtual care plan

You also will be able to download a handy checklist for putting together and implementing the right virtual care strategy for your agency’s needs.




Mary Hatcher

Mary Hatcher
Vice President, Product Management, Qualifacts

Mary Hatcher, plays an integral role in Qualifacts’ continued work to enhance our CareLogic EHR platform and to create new products that help behavioral health and human services providers improve outcomes, meet emerging virtual and value-based care needs and demonstrate high performance. Specifically, she leads the company’s overall execution across all product roadmap initiatives.


Rachel Clemens

Rachel Clemens
Director, Solutions Consulting, Qualifacts

Rachel Clemens, MS, is Director of the Solution Consultant team at Qualifacts. She works with agencies through their EHR selection process and assists them in thinking about what their EHR needs to be able to do given the current environment of healthcare and payment reform. Before joining Qualifacts, Rachel worked in Community Mental Health Centers as a therapist, manager, and Director of Clinical Informatics. She holds a Master’s Degree in Clinical Psychology from Illinois State University.


Mary Givens

Mary Givens
Product Manager of Compliance,, Qualifacts

Mary Givens has been with Qualifacts for 13 years. She has a Masters in Rehabilitation Administration from the University of San Francisco. Before coming to Qualifacts, Mary was the CEO of a non-profit organization that served IDD, she was the Director of Client Services and a Director of Supported Employment for people with SPMI. Since coming to Qualifacts, she has been a Project Manager for Implementation and a Program Manager of Meaningful Use, and is currently the Product Manager of Federal Programs.

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