To support better outcomes, improve care quality, and reduce the risks associated with gaps in care, more providers are leveraging on-demand tools that empower consumers with evidence-based resources. These tools can help consumers build resiliency and create real and lasting change in their behavioral health and well-being.

Peer-reviewed studies show that technology-enabled services and strategies designed to support greater consumer engagement in behavioral healthcare are highly effective in helping individuals address depression, anxiety, stress, substance use, insomnia, and chronic pain – while also supporting the physical and spiritual aspects of whole-person health.

Elements addressed in this webinar include:

  • Why consumer engagement is critical to value-based care
  • How consumer engagement is evolving and maturing
  • What behavioral health agencies should consider when looking at consumer engagement technologies
  • A case study exploring the real-world usage of myStrength, a digital consumer engagement tool

Upon completion of this webinar, attendees will be able to:

  • Articulate the drivers of the consumer engagement movement
  • Identify the most impactful strategies and technology tools that can help support greater client engagement
  • Understand how to supplement direct clinical care with on-demand digital behavioral health resources


About the Speakers


Ed Melendez, MBA
Senior Director, Account Services, myStrength

Ed Melendez is responsible for working with health systems and other providers of behavioral healthcare.

Ed maintains expertise in technology, policy, and operational efficiencies that impact health systems, with a focus on improving outcomes and reducing costs by transitioning from fee-for-service to value-based contracts and accountable care organizations. He has worked with payers and providers, multinational enterprise clients, government healthcare programs, fee-for-service care, and integrated delivery networks. Previously, Ed worked for Sense Corp as Managing Director of healthcare consulting at Lumeris, where he implemented many population health and accountable care initiatives. He also worked for the Louisiana Public Health Institute as the Associate Director of the Partnership for Access to Healthcare, and the Integrated Care Collaboration. He also conducts consulting engagements with Seton Hospital Hays, Communicare, and the Greater New Orleans Community Data Center, among others.


Todd Charest headshot

Todd Charest
Chief Product Officer, Qualifacts

Todd Charest is Chief Product Officer for Qualifacts responsible for product strategy, roadmap development, deployment management and pricing.

Todd Charest has over 24 years of experience and a proven track record across both healthcare technology firms and provider-based healthcare organizations. His experiences vary from cross product management and innovation, IT strategy and operations, and business process redesign efforts, but has always been focused on the intersect of enabling technology to create high-quality offerings and partnerships that support growth and delight customers. Prior to his current position, he was Chief Product and Innovation Officer for Ingenious Med, CIO of Cogent Healthcare (now Sound Physicians), and held key positions at both Spheris (now MModal) and Dynamic Healthcare Technologies (now Cerner).

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