Christian Children’s Home of Ohio (CCHO), encompassing their Children’s Residential Center, Encourage Foster Care, Encompass Christian Counseling, and One Heart Stables, is dedicated to transforming lives through compassionate care. Since 2012, CCHO has utilized Qualifacts’ CareLogic electronic health record (EHR) to support their mission. Now, they’ve taken their care to the next level by implementing the innovative Qualifacts iQ Artificial Intelligence (AI) solution within their existing technology infrastructure that is dramatically improving their clinical workflows.
Optimizing Clinical Workflows with Qualifacts iQ AI
CCHO recognized the need to alleviate staff burnout and enhance efficiency. By integrating Qualifacts iQ, its AI clinical documentation capabilities have significantly reduced the time clinicians spend on manual tasks. Qualifacts iQ automatically generates formatted notes, cutting documentation time from 15 minutes to just 3 minutes. This allows CCHO providers to focus on what matters most: delivering exceptional client care. This directly improves mental health services provided.
Transformative Benefits: Enhanced Client Engagement and Intentional Care
Tonia Hanshaw, Special Projects Manager at Christian Children’s Home of Ohio, surveyed staff about their experiences since implementing Qualifacts iQ. Hanshaw reports, “Our staff observed a significant improvement in note-taking efficiency and accuracy.” The survey revealed other significant improvements:
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Strengthened Client Engagement: 60% of CCHO providers report feeling more connected to their clients during sessions, thanks to the ability to be fully present and engaged.
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Intentional Session Planning: 100% of providers now engage in more intentional planning for future client sessions, ensuring consistent and effective treatment.
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Note Standardization: Qualifacts iQ’s standardized notes minimize errors, improve billing accuracy, and streamline insurance approvals, leading to more efficient operations and increased revenue cycle management.
Looking to the Future: Optimizing Care with AI and EHR Integration
Clinicians are already experiencing the benefits of reduced stress and increased efficiency. Hanshaw explained, “Fifty percent of our providers currently using Qualifacts iQ say they can now treat more clients. Others simply want to enjoy less stressful note taking.” Building on these successes, CCHO staff are eager to see how future AI releases from Qualifacts iQ will further optimize their workflows. “We are seeing an increasing number of clients needing mental health services. The paperwork requirements on our staff are pretty mindboggling,” stated Hanshaw. “We see Qualifacts iQ AI as an essential product to cut down on paperwork time for our staff, allowing them to do more of what they do best: care for clients.” The ease of EHR integration allows for seamless workflow improvements.
A Partnership for Enhanced Client Outcomes
The successful partnership between CCHO and Qualifacts highlights a shared commitment to providing high-quality care. By leveraging Qualifacts iQ, CCHO is empowering its clinicians to focus on healing and transforming lives. This success story exemplifies how electronic health records (EHR) combined with AI can enhance care coordination and improve client outcomes.
Challenges:
- Time-Consuming and Stressful Documentation
- Difficulties Maintaining Consistent and Detailed Documentation
- Impact on Client Engagement Due to In-Session Note Taking
Solutions: CareLogic, Qualifacts iQ (AI Clinical Documentation)
Results:
- Significant Increase in Clinician Efficiency and Reduction in Stress
- Enhanced Client Engagement and Improved Therapeutic Relationships
- Improved Documentation Quality and Consistency
About Christian Children’s Home of Ohio
Christian Children’s Home of Ohio (CCHO) and its Family of Ministries is made up of their Children’s Residential Center, Encourage Foster Care, Encompass Christian Counseling and One Heart Stables. They exist to help the children, adults and families they serve experience their worth in Christ by offering services that transform lives. CCHO is accredited by the Council on Accreditation for Children and Families, licensed by the Ohio Department of Job and Family Services, certified by the Ohio Department of Mental Health, and a member of the Ohio Association for Child Caring Agencies.
