BrightView, a leading addiction treatment center in Ohio, Kentucky, Virginia, North Carolina, and Maryland, provides evidence-based care to help individuals overcome substance use disorders. The organization sought a technology solution to gain deeper insights from their data, and improve their business processes, client care, and outcomes.
A long-time user of Qualifacts’ CareLogic electronic health record (EHR) since 2015, BrightView has leveraged the EHR to gain valuable insights into their operations. To further enhance data-driven decisions, they adopted the CareLogic Business Intelligence (BI) Connector, powered by Snowflake. This solution seamlessly integrates their data with key industry sources, providing a more comprehensive operational understanding and driving greater community success.
The Challenge before CareLogic BI Connector
Prior to implementing the CareLogic BI Connector, BrightView relied on a disparate data landscape, involving multiple data sources and manual data extraction processes. This inefficient approach, which often included early morning data pulls and manual Excel-based reporting, presented notable challenges. As Chas Edelberger, Financial Analytics Manager at BrightView recalls, “Weekly Friday data pulling sessions would begin at 5:00 AM, with the goal of having dashboards ready for the executive team by the end of business. This time-consuming process consumed the entire day, and sometimes even longer, impeding data analysis and limiting our ability to identify key trends and patterns in client care.”
With the CareLogic BI Connector, BrightView can support large data extracts and transfers to Snowflake’s database. As Ken Billig, Vice President of Information Systems and Technology at BrightView, explains, “Now it just happens.” This automation replaces a time-intensive manual process, where reports had to be individually generated and data carefully compiled in Excel. This shift saves the technically skilled team at BrightView significant time with each data refresh, reclaiming valuable hours previously spent on repetitive tasks such as running a report to get the data, then applying the data in excel. Additionally, the BrightView team now has:
- Streamlined Data Access: The CareLogic BI Connector facilitates the efficient transfer and extraction of data from the CareLogic EHR. Consistent data extracts enable timely access to information, freeing up BrightView staff to focus on analyzing and acting upon the data. While the initial setup and ongoing data manipulation within Snowflake require dedicated effort, this investment ultimately led to increased bandwidth for the BrightView team to focus on more strategic initiatives.
- Advanced Treatment Outcomes: Billig comments, “We’ve used data analysis to refine our treatment approach. We’ve increased the frequency of group therapy sessions while reducing the duration of individual therapy sessions. Based on our data, clients have better outcomes with shorter, more frequent individual sessions (around 30 minutes) and increased participation in group therapy. We’ve also observed that clients are more likely to engage and achieve better outcomes when they attend group sessions more frequently. These data-driven insights are helping us optimize our treatment plans and improve client outcomes.”
- Enhanced Operational Efficiency: Automating data extraction and reporting processes freed up valuable time for clinicians to focus on client care. Billig comments, “We compile a significant amount of client data from the CareLogic EHR into a single, easily accessible document for our providers. We refer to these documents as blue sheets, which are delivered each afternoon for the following day’s appointments. This ensures our staff have the most up-to-date and critical information readily available for upcoming visits. By compiling this data into the blue sheets, we optimize their workflow, saving them valuable time and allowing them to focus more on direct client care rather than spending time searching for information within the EHR.”
- Future-Proof Data Strategy: The integration with Snowflake and Power BI provides a scalable and robust data infrastructure, enabling BrightView to build advanced analytics dashboards and further optimize its data-driven decision-making.
With the CareLogic BI Connector, BrightView has not only improved clinical efficiency and optimized operations, but more importantly, they have transformed their approach to client care. By harnessing the power of data, they’ve moved beyond manual data collection and reporting processes to automate reports and proactively identify areas for improvement, refining their providers’ treatment approaches, and ultimately enhancing the lives of those they serve. BrightView’s story is a powerful testament to how leveraging data can elevate the quality of care within the behavioral health sector, driving better outcomes for individuals and achieving operational excellence.
Challenges:
- Manual data collection and reporting processes out of Excel
- Time-consuming data extraction and reporting processes
- Inefficiencies and limited data-driven decision-making
Solution: CareLogic & CareLogic BI Connector
Results:
- Improved data accessibility and accuracy
- Improved client safety and enhanced treatment effectiveness
- Empowered providers with data-driven Insights to optimize treatment plans and improve client outcomes
About BrightView
BrightView is a leading addiction treatment center dedicated to providing compassionate, evidence-based care to individuals struggling with substance use disorders. They believe in a holistic approach that combines medical treatment, psychological therapy, and social services to address the unique needs of each patient. BrightView leverages the latest technologies and therapies to deliver the most effective care possible.
