Challenge
More than a decade ago, leadership at Davis Behavioral Health could see the future, and they understood that it would be complex, with more requirements and additional changes coming quickly. Ready to step forward toward what was coming, Davis Behavioral Health, headquartered in Layton, Utah, needed an enterprise level integrated behavioral health focused EHR platform that would grow with them.
Solution
The Credible Behavioral Health integrated EHR platform from Qualifacts met the needs of the growing Davis Behavioral Health organization, through its support and partnership and its capabilities for clinical documentation, outcomes tracking, automated billing and claims processes, and built-in reporting tools.
Ten years after choosing Credible, the Davis Behavioral Health depends on it today to facilitate ongoing growth, deliver cost saving by enhancing productivity through business intelligence, streamline workflows so clinicians can focus on clients, provide data for decision-making, and engage clients in their healthcare journeys.
“Ten years after our GoLive on Credible, we are continuing to work with the Credible EHR platform to carry us into the future,” said Maggie Arave, Davis Behavioral Health Systems Administrator. “We made our selection of Credible because of our belief in its capabilities and its commitment to keep pace with ever-changing clinical requirements, compliance rules, claims structures, and interoperability. We’ve come a long way together.”
Ease of Use Success
Over the years, Davis clinicians, front desk staff, billing staff, and managers have found Credible to be an intuitive tool for completing tasks, modeling data, meeting compliance requirements, and engaging with clients to empower them to succeed in their care plans. “It’s a consistent and predictable user experience, which is what our teams are looking for. They don’t want to waste their time clicking and clicking. They know exactly what to do,” Arave said.
Onboarding and New User Success
“When people come onboard with us, they learn how to use Credible and it’s easy for them,” Arave said. “They can move through the application and see what they need.”
Claims and RCM Success
“Claims are generated behind the scenes in Credible, so the providers can focus on care, and the billing team and the finance team can understand our revenues and plan accordingly,” Arave said. “Credible delivers what we need.”
Business Intelligence Success
“Built-in reporting and Business Intelligence tools in Credible and Credible’s advanced search capabilities have given us visibility into everything we need – productivity, services by program, caseload – and we have the data we need to manage our teams,” Arave said.
Reporting Success
“Credible enables to build reports and set them to broadcast to teams on a schedule, so that staff and managers can receive the information they need without having to go and build it or hunt for it,” Arave said. “At the executive level, and at the stakeholder level, our teams can build and present the data that the people we are accountable to need to see.”
Credible Champion Partner Program Success
Davis Behavioral Health has offered to share its success, its learning, its knowledge, and its advice on getting the most from the Credible platform as part of the Credible Champion Partner Program. “Credible Champions bring thought leadership and peer support to provider organizations in their states and across the country,” said Brandi Sanders, Qualifacts Vice President for Customer Success. “We look to the leadership our Champions bring as a marker of their success.”
About Davis Behavioral Health
Davis Behavioral Health knows how vitally important mental wellness is to enjoy life and function with meaning and balance. We are a full-service mental and behavioral health services provider serving residents of Davis County, Utah. Our clients enjoy an attentive spectrum of integrated services that provide compassionate, comprehensive solutions for our valued clients. Unlike other behavioral health providers, Davis Behavioral Health serves those who cannot afford to pay and who may not otherwise receive help.
Our comprehensive and integrated behavioral and mental health services for adults, adolescents, children and families stem from a wide range of programs and offerings. Our experienced care providers, specialists and expansive services allow for specific and appropriate treatment to effectively address an extensive range of conditions and people.
About Qualifacts
Qualifacts is one of the largest behavioral health and human services EHR vendors in the country. Its mission is to partner with customers to support and extend their ability to deliver quality care and improve the lives of the clients they serve. With more than 20 years of experience its products and services help customers achieve interoperability goals, optimize efficiency, improve productivity, and maximize reimbursement. The company offers several EHRs – CareLogic, Credible and InSync – while collaborating to build an even brighter future for partner agencies and their clients.
