Challenges
- Managing changes and updates that were expensive and time consuming
- Preparing for greater accountability in metrics, analytics and reporting
- Implementing an enterprise EHR solution to support expansion and growth as changes in payment models and compliance requirements continue
Solution
- Qualifacts Carelogic
Results
- Gained cost savings on updates and changes through self-managed updates and workflows to support growth and expansion
- Gained insights for efficiencies
- Prepared for ongoing changes in payment models and compliance requirements
As a 24/7 crisis response hotline, crisis intervention and mobile outreach services provider, Behavioral Health Response (BHR) in St. Louis, MO, selected Qualifacts and the CareLogic EHR solution to support its current programs and services and its plans for ongoing growth and expansion.
“Qualifacts offers the ability for our team to update documentation and workflows ourselves as we optimize our approach to how we structure our programs and services, enhance the accountability of our reporting, and identify efficiencies in our operations.”
BHR needed to step up to a solution that was purpose-built for behavioral health and could support its need for greater efficiency and accountability internally and increased configurability and flexibility in adapting to changing payment models and reporting and compliance requirements.
Along with seeking immediate enhancements in billing, reporting, clinical documentation, and scheduling, BHR chose Qualifacts and CareLogic with an eye toward tomorrow.
“Qualifacts and CareLogic offer purpose-built capabilities and functionality that align with our operations today and where we want to go in the future with our business,” said Matt Mickens, BHR Vice President of Information Technology. “As we continue to build an integrated system of care in service to the behavioral health needs of the community, we will leverage the support and flexibility that Qualifacts and CareLogic bring to the table.”
BHR was also pursuing cost savings in evolving its EHR to meet its changing organizational needs. “Previously, changes were expensive, and upkeep was expensive,” Mickens said. “Qualifacts offers the ability for our team to update documentation and workflows ourselves as we optimize our approach to how we structure our programs and services, enhance the accountability of our reporting, and identify efficiencies in our operations.”
Now that CareLogic is live for BHR, the organization is counting on the reliability, innovation, reputation, and commitment to behavioral health that Qualifacts is known for: “We are building for what’s coming next,” Mickens said. “Qualifacts and CareLogic will be the foundation that we build on to get there.”
About Behavioral Health Response
Behavioral Health Response provides crisis support, telephone counseling, and mental health resources 24 hours a day, 7 days a week.
We’re dedicated to helping those in need.
Providing the right resources can improve the mental health and well-being of your organization or community. We provide crisis support, mental health resources, and training sessions to ensure your people find the care they need, when they need it most.
