CHALLENGE | THE NEED FOR AN INTEGRATED EHR PLATFORM THAT EASILY SUPPORTS THE COMPLEXITIES OF BEHAVIORAL HEALTH CLINICAL DOCUMENTATION, BILLING, AND REPORTING

With clinical documentation requirements, billing complexity, and reporting and analytics needs becoming increasingly complex, Kentucky River Community Care (KRCC) needed to enhance ease of use for its staff while expanding the technical capabilities of its EHR solutions deployed across those areas. “We needed better clinical documentation specific to behavioral health, and we needed data visibility for our client outcomes across our programs and our caseloads, with visibility into wraparound care and services,” said Nici Gaines, KRCC Chief Performance Officer.

“We also needed greater visibility of financial data, and RCM capabilities that could support various billing scenarios, including roll ups, bundled contracts, session hours, and pre-authorizations, to save time, gain efficiency and inform decision making,” said Sarah Prokopchak, KRCC Director of Quality Assurance.

SOLUTION | THE CREDIBLE BEHAVIORAL HEALTH EHR INTEGRATES CLINICAL DOCUMENTATION, BILLING AND REPORTING IN ONE EASY TO USE PLATFORM

“Less than a year into our GoLive, the feedback from our clinical people is that we now have a user-friendly platform, with a really smart layout that is specific to behavioral health,” Prokopchak said. “Seemingly simple things like the start times and end times for sessions are accurately entered into the record now, to support engagement tracking for our clients, and to help us manage productivity and balance our caseloads.”

“Our ability to render care, document care, and get paid for the care we render is supported by Credible at a higher level than we had before,” Gaines said.

“We did a great deal of research before we chose Credible, including multiple demos from several vendors,” said Robert Ryzowicz, KRCC EHR Administrator. “Three sets of Credible capabilities were extremely appealing to us beyond the value of its behavioral health specific workflows and forms building tools — the ease of use of the reporting functionality, how the billing tools smooth the complexity of our various scenarios, and the value of the advanced search capabilities across clinical and financial data.”

IMPLEMENTATION SUCCESS AND ONGOING SUPPORT

“We had great relationships with the Credible implementation team members while we were standing up the platform, with cooperation and collaboration throughout the process,” Ryzowicz said. “The support we have been getting since we went live has been timely, knowledgeable, thorough, and helpful.”

“Our experience with the Credible team members was that they were each well informed and engaged,” Prokopchak said. “Staff and leadership managed tasks and timelines while answering our questions so that we were empowered to make the right decisions at the right time.”

STATE REPORTING SUCCESS

“As a community mental health center in the state of Kentucky, we are accountable for specific, detailed, and extensive reporting requirements,” Gaines said. “Credible brought us a great wealth of knowledge and experience with Kentucky state requirements, and that was an immediate weight off our shoulders. In the months since we went live, the Credible team has consistently been sharing updates and information out in front of state deadlines, with the added benefit of peer collaboration with Credible customers in the state, who have been willing to share their recommendations and experience. The communication is so good and so knowledgeable and well informed. Every person we have spoken with at Credible knows the product, and they know how to support us.”

ABOUT KENTUCKY RIVER COMMUNITY CARE (KRCC)

Kentucky River Community Care (KRCC) provides services across eight counties, for adults and children. The KRCC Open Access system allows clients to determine when and where they would like to receive their initial service visit with a Behavioral Health clinician. Clients may walk-in to any of our outpatient offices for assistance or schedule an appointment on a day and time that is convenient for them.

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ABOUT QUALIFACTS

Qualifacts is one of the largest behavioral health and human services EHR vendors in the country. Its mission is to partner with customers to support and extend their ability to deliver quality care and improve the lives of the clients they serve. With more than 20 years of experience its products and services help customers achieve interoperability goals, optimize efficiency, improve productivity, and maximize reimbursement. The company offers several EHRs – CareLogic, Credible and InSync – while collaborating to build an even brighter future for partner agencies and their clients.