KindMind Counseling (KindMind), a leading provider of behavioral health services in Michigan, sought a robust and scalable mental health EMR to support their rapid expansion. By partnering with Qualifacts and implementing the InSync EHR for mental health practices, KindMind transformed their operations and achieved significant growth.
From Manual Note-Tracking to Expedited Growth with a Michigan Mental Health EMR
KindMind Counseling’s transition to Qualifacts’ InSync behavioral health EHR significantly modernized their operations, enabling more efficient and evidence-based care. Previously, managing client notes was a cumbersome and disorganized process. “We had to manually keep track on a piece of paper,” explains Michael Nadhir, CEO at KindMind. “Now, with InSync, I just click on the encounters widget, and it shows me what’s not started and what’s pending.” This newfound organization has drastically improved productivity and provided a clear overview of outstanding tasks, a critical benefit for any mental health practice.
Scaling a Mental Health Practice with Consistent Workflows
Scaling best practices across new locations was a significant challenge with KindMind’s previous technology. They needed a robust system capable of seamlessly integrating data across multiple facilities, ensuring consistent workflows and operations throughout the organization. “We really want uniformity in our practice as we grow,” emphasizes Nadhir. “We don’t want one office running completely differently from a clinical or administrative standpoint than another office. InSync enables us to scale our mental health practice with ease because we can simply add locations as needed, and it mirrors the system settings from the previous practice.” This is a key advantage for behavioral health providers looking to expand.
Data-Driven Optimization with Comprehensive Reporting in a Mental Health EHR
InSync’s comprehensive reporting empowers KindMind’s leadership with actionable insights, enabling data-driven optimization throughout their practice. With over 75 pre-loaded reports covering scheduling, financials, client utilization, and payer information, KindMind quickly gains valuable information relevant to their agency and the clients they serve. Authorized users can create custom reports based on any data field within the system, saving queries for future use. “We had limited reporting prior to implementing InSync,” admits Nadhir. “InSync’s robust reporting has given us the insights we need to optimize our practice. It provides the data we need to track key performance indicators and identify opportunities for improvement.” This robust reporting is essential for EHR for mental health practices.
InSync Empowers Growth and Efficiency in Behavioral Health
Nadhir highlights the seamless implementation process, praising Qualifacts’ dedicated implementation and project management team. “Qualifacts was fast; they were diligent,” says Nadhir. “They answered everything, gave us as much time as we needed, and solved all our problems. InSync’s implementation was the most organized that you would see out of an EHR for behavioral health process.”
Enhanced Client Engagement and Administrative Efficiency with a Mental Health Client Portal
The client portal has also proven invaluable for enhancing the client experience and simplifying administrative tasks. KindMind uses the portal for consent forms, assessments, and secure messaging. “The portal is as great as it can be,” says Nadhir. “What’s most notable is that when we send messages to the portal, InSync will email the client letting them know they have a message.”
Increased Staff Productivity and Clinical Efficiency in Mental Health Settings
Perhaps the most significant benefit of InSync has been the increased staff productivity and clinical efficiency. “The administrative staff’s efficiency is improved astronomically,” says Nadhir. “They’re able to not only do the basics of their job better, more efficiently and effectively, but they’re also able to do more than before.” He also notes the positive impact on clinicians, who can now complete notes more easily and effectively, enabling them to spend more time focused on client care.
A True Partnership for Continued Success in Behavioral Health
KindMind values their relationship with Qualifacts as a true partnership and an essential part of their continued growth. “I’m looking for a technology vendor that is invested in our success,” says Nadhir. “A true business partner, that I can rely on when we need that support. As KindMind continues to expand, I am confident that Qualifacts will be there to support us every step of the way.”
Challenges:
- Inefficient Workflows: Manual tracking of notes and limited reporting hindered productivity.
- Scaling Challenges: Expanding to a new location strained existing processes.
Solution: InSync
Results:
- Scalable Growth: InSync supports KindMind’s current and future growth, including the addition of new service lines.
- Increased Productivity: The system’s ease of use has boosted staff productivity.
About KindMind
KindMind Counseling is dedicated to improving the lives of individuals within their communities by breaking down barriers to mental healthcare access. With locations in Rochester and Clarkston, Michigan, KindMind is committed to alleviating the mental health epidemic and taking a progressive approach to ending the negative stigma surrounding mental fitness. They provide comprehensive, high-quality, and professional outpatient therapy centered on each client’s specific needs, prioritizing personalized care and focusing on the individual.
