Preventive Measures, a leading provider of community mental health and supportive services in Washington, D.C., Pennsylvania, and Georgia, significantly improved its operational efficiency and data-driven insights by implementing Qualifacts’ Credible electronic health record (EHR) solution in 2021. They optimized workflows, gained deeper insights into their key performance indicators (KPIs) and billing data, and enhanced the quality of care they provide to their clients with Credible’s comprehensive solutions and reporting capabilities. As Preventive Measures has continued to grow, they have worked with the Qualifacts customer success team to extend the capabilities Credible offers.
Improving Operations and Increasing Efficiency
Anthony Thompson, Chief Operating Officer with Preventive Measures commented on the power of Credible saying, “As we became more familiar with Credible, we realized how much more we could gain from the features we hadn’t initially enabled. The reporting capabilities have helped our organization sustain tremendous growth. A deeper understanding of our KPIs has magnified our operation and business knowledge. The customization and reporting capabilities have been huge for us.”
Credible’s advanced reporting capabilities include standard industry reports, advanced search functionality, and an ad hoc report builder. At every skill level, Preventive Measures staff use these tools to manage client care and business operations.
The agency also leverages Credible’s Business Intelligence (BI) suite, a fully configurable reporting tool to create custom reports, dashboards, and data visualizations. The Dashboard Library within Credible BI supplies Preventive Measures with premade dashboards that provide insight into several key datapoints, including billing management, KPIs, performance, and more. Here are some of the Credible reports and BI dashboards they currently use:
- Automated Payroll Report: “Our payroll department has experienced a substantial reduction in workload due to the system’s automated payroll report,” explained Thomas. “For bi-weekly payroll, staff no longer need to manually search for data to run payroll—saving significant time, from 2.5 days manually to only 45 minutes.”
- Utilization Report: “We can track the service utilization and compare this data to provider productivity in real-time,” added Thompson. “This automated Utilization Report enables us to identify trends in areas for improvement and optimize resource allocation. Preventive Measures has seen significant improvement in utilization, increasing by 10% year-over-year, which allows our team to expand services with existing staff.”
- Financial Performance Dashboard: Thompson further explained the importance of the BI tools, stating, “The use of the financial dashboard has been instrumental in improving our financial sustainability. This dashboard provides real-time insights into our financial performance, enabling us to make informed decisions regarding budgeting, forecasting, and overall financial management.”
Data-Driven Decision Making and Improved Client Outcomes
Credible’s Advanced Reporting and BI dashboard functionality have been instrumental in helping Preventive Measures track client outcomes and measure the success of their services and programs. The organization can access detailed data on how different programs are performing, allowing them to align their efforts with their strategic goals. Thompson noted, “Our strategic vision has always been about leveraging technology to become more efficient and effective in our operations. By showing client assignments, utilization reports, and productivity reports within Credible, we have been able to gain a clearer understanding of how the system can work for us, rather than relying on our previous manual processes.”
“In terms of client outcomes, utilization is a critical factor in our DC operations. It directly impacts our ability to deliver effective services. We’re closely monitoring whether clients are receiving the necessary therapy, medication, and supportive services at the appropriate frequency. We’re implementing a scoring system to track client progress through assessments. This will help us measure improvements in client outcomes.”
Improving treatment adherence and focusing on proactive care is critical for preventing hospitalization, Credible’s reporting and analytics has empowered Preventive Measures to analyze these patterns and identify areas where providers can implement interventions to improve outcomes.
Looking Ahead: Future Opportunities and Growth
Preventive Measures is committed to staying informed about emerging trends in behavioral health. The organization gains valuable insights into how technology is shaping the field by collaborating with Qualifacts and attending industry conferences. This knowledge enables them to adapt their practices and leverage the latest innovations transforming the industry.
A Strong Partnership with Qualifacts
“We appreciate the customization, scalability, and data-driven decision-making capabilities that Credible offers. I highly recommend Qualifacts to other behavioral health providers looking to become more data-driven at their organization.”
